Lyman BioPharma Consulting LLC

Advice and Resources for the Biotech Industry

Advice and Resources for the Biotech Industry

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Receiving Good Healthcare Is Now A Patient’s Responsibility

I ran into a few problems with my rental car on a recent family vacation. The “low tire air pressure” warning light came on twice in the first three days, and the car had absolutely no windshield washer fluid. Both problems were solved by visits to a gas station. When I got home I called Avis to complain, expecting an apology and perhaps a small adjustment on my bill. I got neither. Instead, I was told the problem was actually my fault. I was told I should have checked the tire pressure and the washer fluid levels before departing the rental car lot. When I explained that I don’t travel with a tire pressure gauge, and that I expected Avis to provide me with a car that had been checked over thoroughly, I was informed that the responsibility was mine. If I had concerns, I should have asked to have them checked before leaving the lot. Seriously? I actually attempted to do this during a subsequent rental, but my request to the lot attendant was simply met with a look of bewilderment.
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